Wednesday, February 2, 2011

Sensitivity Training Needed at Bottom Dollar

Tonight I ran out to Bottom Dollar to pick up a short list of things that my wife and family needed. Once in the door I looked in the bin where they normally keep the boxes to box your groceries. One very large box was present and with only 5 things on my list I chose to look for a smaller box somewhere in the large expanse of the grocery store. Just as I was walking to the checkout counter I spotted a half empty box that contained apple juice. I guess my background in the grocery business was enough in my own mind to think I could use the box and stack the remaining bottles of juice nicely into a display. Just as I was completing my perfect display, a store employee approached me and told me that I couldn't have the box. She told me that the display must stay even and that if I used the box the display would be wrong. I was really disappointed in her. As I walked away I told her that I really appreciated her response and started wondering how I would get my items home. Eight cents bought me the one plastic bag that held the majority of my items. I really hated buying that shopping bag, knowing that the free box that I had in my hand would eventually find it's way into the box bin. Someone should teach the employees of Bottom Dollar a little sensitivity.

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